Conquering ISO 9001:2015 — How We Secured Our Certification Step by Step

DO YOUR HOMEWORK

I have three months left before the ISO certificate expires, and I've been tasked with handling the renewal of this certification. I immediately began researching various websites to gather information and identify the next steps. From my research, I was able to outline the following easy steps for the renewal process.

Here are the steps for preparing the ISO 9001 Quality Management System certification:

Step 1

Create a readiness checklist that aligns with the PLAN, DO, CHECK, ACT activities.

Step 2

Please collect all the evidence and documents you have and update the following forms and templates:

Procurement - Quotation, PO, Good Receipts, and Approved Vendors' List
Inventory - Goods Issue, Inventory Tracking Sheet
Sales - Sales Quotation, Sales Order, Delivery Note, Customer Satisfaction
Management - Minutes of Meeting, KPI, and Objectives/Targets
Audit - Non-conformance Report, Corrective Action, and Summary Report
Human Resources - Employee Performance Review, Training Plan and Status

Step 3

Update your checklist regularly to monitor task progress—strike through completed items and mark unavailable files accordingly.

WHAT TO EXPECT?

We will need to put in considerable effort to create a workaround for making the document available, including gathering any missing forms, to prevent receiving a non-compliance report during the external audit for certification or recertification.

Conducting a quick internal audit of all operational and non-operational processes before an external audit is beneficial for verifying compliance. This includes processes such as receiving goods from vendors, adding new vendors, and service delivery. By performing this internal review, any areas of non-compliance can be identified and addressed promptly, ensuring that issues are resolved before they reach the certification body.

CHALLENGES ENCOUNTERED

Reviewing files from two years ago to identify and quantify all deviations is a challenging task, and addressing these gaps is crucial for achieving ISO certification.

WHAT DID WE DO?

Compiled all the backlogs to fill the missing documents for all processes; for example, there is no Good Receipt PO for the items/goods received against the PO upon the delivery of the items, since this is a clear deviation in the procurement process.

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